Digital Economy

Top 20 Outsourcing Companies in the Philippines

Published

2 years ago

2022-09-26

Over 7.3% of the GDP comes from the booming BPO industry in the Philippines. It’s the biggest industry by far, with over 1.3 million people employed within 788 outsourcing firms.

We put together twenty of the best BPO service providers in the Philippines. These are just a few examples of the many companies that have put their faith in the Filipino workforce and, as a result, established world-class outsourcing facilities in the Philippines.

Top 20 Outsourcing Companies in the Philippines

USource

USource is a leader in digital outsourcing that provides digital services, operations, and platforms with back-office services and staff at scale and speed. USource works with clients based in the UK, US, Australia, Canada, Europe, Southeast Asia. Clients vary from small to big enterprises, startups and established brands, coaches, lawyers, SaaS and ecommerce, among others.

Founded 2015. Australian and Philippines incorporated company.
Services
- Pay-per-click (PPC) online advertising
- Search Engine Optimization (SEO)
- Analytics
- Copywriting
- Graphic design
- Web development
- Automation
- Email marketing
- Social media
- Ecommerce Administration
- Customer service
- Virtual assistance
- Back Office Operations
Staffing options: hire full-time, part-time, project-based

Outsourced

Outsourced is a mid-sized BPO in the Philippines, offering full-time remote workers and offshore staffing services to businesses around the world.

They recruit and supply workers for offshore staffing in addition to flexible remote home-based options.

Founded 2012 in Australia under Mark Larcher
Services:
- Information technology (IT)
- Contact center
- Professional services
- Creative
- Marketing
- Admin & data processing
- Financial services
- Education
- Staffing options: full-time remote, office-based

TaskUS

Wide range of business process outsourcing (BPO) services offered to clients of varying sizes around the world.

TaskUs help businesses expand in a way that is both manageable and sustainable. Always ready to investigate cutting-edge technologies and adapt to novel and difficult challenges.

Founded in 2008 by Bryce Maddock and Jaspar Weir
Services:
- Digital customer experience
- Content security
- AI operations
- Consulting services
- Customer experience functions
- Staffing options: full-time remote, office-based

Microsourcing

MicroSourcing provides clients with access to outsourced and remote staff solutions. Their Australian parent company, Probe, stands behind MicroSourcing.

Founded in 2006 by Philip Kooijman, a Dutch business strategist and information technology professional
Services:
- Training
- Recruitment
- Assessment Tools
- Performance Management
- Flexible Staff
- Labor Relations
- BPO Services
- Staffing options: full-time remote, office-based

Support Ninja

Support Ninja was developed to be an all-in-one tool for handling both front- and back-end customer service. Their services are essential to the day-to-day functioning of consumer-focused apps, as well as software, e-commerce, and platform-based technology businesses.

Founded in 2014 and is headquartered in Dallas, TX with 2 offices in the Philippines in Clark and Manila
Services:
- Frontline support
- Feedback calls
- Welcome calls
- Customer upselling
- Lead generation
- Content moderation
- Back-office support
- Human resources
- Appointment setting
- Staffing options: full-time remote, office-based

Beepo

Provides professional services to alleviate client stress and jumpstart their development is a top priority for this company. According to Beepo, they are devoted to the prosperity of each and every one of their customers in the long run.

With hundreds of employees, Beepo helps its customers cut down on wasteful, outdated processes to promote long-term profitability and growth.

Founded in 2014 by Aimee Engelmann
Services:
- Accounting services, including payroll advisors, bookkeepers, accounts payable, accounts receivable, and administrative assistants.
- Financial services, including paraplanning, insurance claims processing, loan processing, and broker support.
- Tech services, including administrative support, marketing, web development, quality assurance testing, and customer support.
- Business services, including data management, digital marketing, creative services, human resources, and lead generation.
- Real estate services, including account management, property management, sales support, and marketing.
  Staffing options: full-time remote, office-based

Sourcefit

Business process outsourcing (BPO) pioneer Sourcefit was founded in 2006 to offer consulting services to a telecommunications partner after its founders had success in the app development industry. The company’s reach outside of the telecommunications sector has grown steadily since 2008.

The company is proud of the long-lasting systems it has established in areas such as marketing, customer service, information technology, creative services, and administrative back-end support.

Founded in 2006. Located in Quezon City, Philippines, with offices in the US, UK, and Australia.
Services:
- Frontline support
- Telesales
- SEO and PPC
- Live chat support
- Customer service
- Web development
- Graphic design
- Quality assurance and testing
- Accounting
- HR support
- Personal assistant
- Medical billing
- Staffing options: full-time remote, office-based

Influx

With Influx, brands and tech businesses have access to a SaaS platform for customer support and assist in WordPress, technical, mobile application, training, e-commerce setups.

Influx provides the people, the training, the management, and the data necessary to enable round-the-clock customer support at scale through its “support operations on demand” service. Customers hail from a variety of industries, including SaaS, eCommerce, startups, and WordPress.

Founded in 2013 by Leni Mayo and Michael De Wildt in Melbourne, Australia
Services:
- Automated training
- Quality assurance
- Data and insights
- Agents
- Mobile application
- Training
- E-commerce
- Startup customer support
- Staffing options: full-time remote, office-based

Teletech

When it comes to call centers for the financial sector, TELETECH is one of South Africa’s most prominent companies. This expansion to the Philippines is a direct result of their unwavering dedication to delivering dependable, high-quality service to clienteles.

Whether it’s telemarketing, online marketing, short message service (SMS) marketing, inbound or outbound calls on mailing fulfillment, or helpdesks, TeleTech’s business is centered on direct marketing.

Founded in 1982 by Kenneth Tuchman
Services:
- Customer Experience Strategy
- Data Analytics
- Omnichannel Orchestration
- Contract Center as a Service
- Intelligent Automation
- Employee Experience
- Contact Center Operations
- Inside Sales
- Staffing options: full-time remote, office-based

Alorica

Alorica is an industry-recognized leader in Business Process and Customer Satisfaction Outsourcing, offering services for businesses of all sizes and stages of the customer lifecycle.

They deal with customer interaction across various channels, such as phone, email, and social media.

Alorica is one of the fastest-growing private companies in America, as it ranked 1,684 on the 37th annual Inc 5,000 list.

Its superior performance has been acknowledged by a number of prestigious institutions, including the ISG, the IAOP, and NelsonHall.

Founded in 1999, currently led by CEO Greg Haller.
Services:
- Acquisition and sales
- Customer care and support
- Logistics and fulfillment
- Automotive
- Financial services
- Healthcare
- Retail and technology
- Staffing options: full-time remote, office-based

Teleperformance

Since its founding in 1996, this company has expanded to employ over 380,000 people from 83 different countries.

Supporting customer experience management, business processes, and back-office operations, Teleperformance provides digitally integrated business services.

Retail e-commerce, Energy & Utilities, Healthcare, and the Financial Services are just a few of the many sectors that benefit from Teleperformance’s digital solutions.

Founded in 1996 in the Philippines
Services:
- Customer Care
- Technical Support
- Sales
- Back-Office
- Content Moderation
- Finance and Accounting
- HR Services
- CX Consulting
- Digital Platforms
- CX Lab
- Cloud Campus
- Staffing options: full-time remote, office-based

Bruntwork

BruntWork focuses on setting up remote workforces, to handle tasks such as virtual assistance, customer service, and sales for companies of all sizes. They can find top talent from anywhere in the world because their hiring practices ignore physical distance.

The company has the know-how and experience to assemble a committed group of outsourced workers in the Philippines.

Bruntwork provides cost-effective, high-output talent for finance, support, admin, sales, web development, and payroll.

Founded in 2007 in the US
Services:
- Virtual Assistant
- Social Media Management
- Google Ads
- Search Engine Optimization
- Customer Support
- Telesales
- Web Development
- Data & Analytics
- UI-UX Design
- Appointment Setters
- Mobile App Development
- Contact Center
- Debt Collection
- Bookkeeping
- Payroll Management
- Staffing options: full-time remote, office-based

Wing Assistant

The California-based Wing Assistant provides virtual assistance to clients all over the world.

It helps SMBs, startups, and C-suite executives reclaim their time by connecting them with skilled workers who can handle repetitive projects.

To make the process of outsourcing routine tasks simple, safe, and effective, Wing Assistant is a product-driven managed B2B marketplace that connects startups and established businesses with top-tier remote talent.

Founded in 2018 by Martin Gomez
Services:
- Expenses and invoices
- Web service
- Scheduling and reminders
- Data entry
- Sourcing
- Shopping and supplies
- Handling CRM tools
- Internal support
- Content writing and marketing
- Sales development and sales calling
- Live reception
- Graphic design
- Real estate
- Ecommerce
- Social media management and marketing
- Staffing options: full-time remote, office-based

Virtual Employee

Virtual Employee is an outsourcing powerhouse headquartered in India’s National Capital Region, employing over 1,500 people across different domains and operating out of seven international offices that serve clients in different countries.

With Virtual Employee, you can get all of your business’s needs met in the cloud. If a client needs help with an online task, Virtual Employee can do it for them at a fraction of the cost of a full-time employee or freelancer.

As part of its corporate social responsibilities, the company offers pro bono services to charities all over the world.

Adaptable enough to work within the parameters of any schedule the client may require, Virtual Employee has plenty of praise, with over 500 positive video reviews from satisfied customers.

For data protection, Virtual Employee has been officially recognized as a CMMi Level 3 and ISO 27001 certified organization.

Founded in 2007
Services:
- IT Outsourcing
- Mobile Apps Development
- Digital Marketing
- Content Writing
- Graphics and Web Design
- Data Entry
- Multimedia and Animation
- IT Technical Support
- Virtual Assistant
- Finance and Accounting
- Legal Processes
- Medical Processes
- Business Process Outsourcing
- HR and Recruitment
- Transcription
- Staffing options: full-time remote, office-based

Upwork

U.S.-based Upwork Inc. runs a platform where businesses can post jobs or tasks and find freelancers qualified to fill them. The system is built as a freelancer and employment marketplace.

The company’s work marketplace provides access to communication and collaboration tools, the ability to receive talent invoices through the work marketplace, and mutual payment protection for remote engagements with talent.

In addition to its core marketplace services, Upwork also provides managed and online escrow agency services, as well as Upwork Plus, Upwork Enterprise, and Upwork Payroll.

Founded in December 2013 in New Jersey
Services:
- Development and IT
- Design and Creative
- Sales and Marketing
- Writing and Translation
- Admin and Customer Support
- Finance and Accounting
- Engineering and Architecture
- HR and Training
- Legal
- Staffing options: full-time remote, office-based

Acquire BPO

Acquire BPO is a multi-awarded global business process outsourcing company serving a wide range of industries including telecommunications, banking and financial services, insurance, media, education, and retail with a dedicated team of over 7,000 professionals.

They are the largest Australian-owned outsourcer to the Philippines, with facilities in Melbourne, Manila, and Santa Domingo for service delivery.

They staff their offices in Melbourne, Sydney, Dallas, and Manila with onshore Project and Client Relationship Managers.

Founded in 2005 and is headquartered in Melbourne, Victoria, Australia.
Services:
- Customer acquisition
- Customer service
- Customer retention
- Data cleansing
- Data entry
- Finance and accounting
- Payroll
- Robotic process automation (RPA)
- Voice biometric
- Speech analytic
- AI solution
- Payment processing and tracking
- KPO
- Lead generation
- Sales, telemarketing, and account management
- Staffing options: full-time remote, office-based

Accenture

In the realm of information technology, Accenture is a household name. Numerous large corporations in the Fortune 100 have benefited from the consulting, technology, and business operations services this firm offers.

Accenture employs over 500,000 people across the globe, one of the largest professional services companies in the world. It operates 22 facilities in different locations across the Philippines, including in Cebu and Ilocos.

They have operations in Marketing, Purchasing, Supply Chain, Learning, Human Resources, Banking, Accounting, Insurance, and Healthcare, among other fields. They are relentless in their pursuit of innovation, continually breaking new ground.

Founded in 2005 and is headquartered in Melbourne, Victoria, Australia.
Services:
- Business strategy services
- Technology consulting
- Digital marketing and analytics
- IT services
- Cloud services
- Security as a service
- Supply chain services
- Blockchain solutions
- Healthcare management consulting
- Staffing options: full-time remote, office-based

Cognizant

Cognizant (formerly TriZetto Healthcare Administrative Solutions) is a BPO firm that specializes in healthcare IT services.

According to the company’s website, Cognizant takes pride in offering healthcare providers effective solutions that reduce costs while increasing patient safety and care quality.

When it comes to healthcare solutions, IDC has singled out Cognizant for its on-demand data access capabilities, which the company has credited for earning the company recognition.

While already among the industry’s leading healthcare BPOs, the company stands to gain even more ground in the coming years as more and more medical facilities adopt digital tools.

Founded in 1985 in the Philippines and has offices in Mandaluyong, Ilocos, Cebu, and Manila.
Services:
- Talent and HR
- Marketing
- Digital inside sales
- Sales and customer operations
- Intelligent global business services
- Compliance as a service
- Supply chain management
- Sourcing and procurement
- Intelligent finance operations
- Staffing options: full-time remote, office-based

Sutherland Global Services

Business process outsourcing (BPO) and digital transformation firm Sutherland focuses on creating memorable interactions between people and brands.

They have been assisting businesses for over thirty years in implementing technological and business process strategies to improve productivity in the workplace.

From digital engineering to market research, Sutherland collaborates with their customers throughout the process to develop innovative, responsive support services that can be accessed 24/7.

This successful BPO is committed to helping businesses increase their profits by investing in artificial intelligence (AI) software, outsourcing, and customer retention techniques.

Founded in 1986 and is headquartered in New York, San Francisco, and London
Services:
- Customer interactions services
- Leveraging AI and analytics to create customer journey maps
- Front and back office process integration
- Financial AI services for automated insights and reports
- Spending visibility and compliance
- Order management optimization
- Intelligent facilities management
- Mortgage processing services
- Staffing options: full-time remote, office-based

ResultsCX

ResultsCX has been a leading customer experience partner for Fortune 100 and 500 companies for three decades.

They plan, develop, and implement customer journeys that are influenced digitally to increase brand satisfaction and loyalty, as well as productivity and profitability.

Because of their success in reimagining the customer experience to meet consumers’ ever-evolving expectations, ResultsCX has expanded to more than 30 offices with nearly 20,000 employees.

Founded in 2005 in Florida, USA
Services:
- Actionable analytics
- CCaaS
- Process automation
- SupportPredict (SaaS)
- Staffing options: on-site, near-shore, or offshore

The top 20 musings

The Philippines is proving to be a very promising country for outsourcing due to its capability and capacity of producing a globally competitive workforce, with the main advantage of the Filipinos’ fluency in the English language.

More executives and decision-makers in startups and enterprises are becoming aware of the importance of streamlining procedures to maximize profits while enhancing operations.

New developments are maturing now, some of which are tailor-made for the challenges faced by businesses in the Philippines. BPO companies keep their tax breaks without having to force their employees to the office, and accounting and payroll software make location a non-issue for salary disbursement.

Given these positive trends, we anticipate that the BPO industry in the Philippines will continue to grow and expand in 2022. This list may grow as well.

Are you getting started in outsourcing?

When it comes to cutting costs and increasing profits, BPO has been proven effective time and time again by companies of all sizes. Increased levels of creativity and productivity in the company’s core areas are another benefit of outsourcing tasks.

If you’re looking to improve your customer experience, BPO can help you do that by refocusing your efforts on them. The Philippines is home to more than 700 BPOs, many of which can cater specifically to the more nimble requirements of your company.

Explore other articles on our site if you’re curious to learn more.